Shipping policy

FREQUENTLY ASKED QUESTIONS (FAQ)

Last Updated: 20 September 2026

This FAQ applies to orders placed directly through www.fendimart.com.sg.

It provides a general summary only. If there is any difference between this FAQ and our full policies, the applicable policy published on our website will take priority, subject to Singapore law.

ORDERING AND PAYMENT

1. How do I place an order?

Select the product you wish to purchase, add it to your cart, and complete payment through our secure website checkout.

2. What payment methods are accepted?

Available payment options will be displayed during checkout. Payments are securely processed through authorised payment providers.

3. Is my order confirmed immediately?

You will receive an order acknowledgement after placing your order. An order remains subject to successful payment, product availability, and verification of the information provided.

If we cannot fulfil your order, we will contact you and arrange an appropriate alternative or refund.

4. Can I cancel my order?

You may request cancellation before your order has been fulfilled.

Please contact us as soon as possible. Once an order has been fulfilled, dispatched, or placed in the self-collection box, cancellation may no longer be available. Any subsequent request will be handled according to our Return and Refund Policy.

5. What does “Pre-Order” mean?

A pre-order product is not immediately available for delivery or collection.

Estimated arrival dates and lead times are provided as a guide and may change due to supplier availability, manufacturing schedules, customs clearance, or transportation delays.

We will contact you if there is a significant delay or if we are unable to supply the product.

SHIPPING AND DELIVERY

6. Where does Fendimart deliver?

We currently deliver within Singapore only.

7. How long does order processing take?

Ready-stock orders are normally processed within 1–2 working days after payment confirmation.

Weekends and public holidays are not counted as working days.

8. How long does delivery take?

Estimated delivery time is normally 2–5 working days after dispatch.

Delivery times are estimates and may vary during peak periods, public holidays, severe weather, or courier delays.

9. How much is the delivery fee?

Any applicable delivery fee will be displayed during checkout before payment.

Free-shipping promotions apply only when shown on the website or during checkout.

10. How can I track my order?

Tracking information will be provided after dispatch where tracking is available.

Please allow some time for the courier’s tracking system to update.

11. What happens if my delivery is delayed?

Please contact us with your order number. We will help check the delivery status with the courier where possible.

Fendimart Enterprise cannot guarantee courier delivery times but will provide reasonable assistance if a delivery issue occurs.

SELF-COLLECTION

12. Is self-collection available?

Yes. Self-collection is available by appointment only.

After your order and collection appointment have been confirmed, the item will be placed in the designated collection box outside our unit.

The exact location and collection instructions will be provided privately after

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FREQUENTLY ASKED QUESTIONS (FAQ)

Last Updated: 20 September 2026

Welcome to the Fendimart Enterprise FAQ page. This information applies to orders placed directly through www.fendimart.com.sg.

This FAQ provides a general summary. Where there is any difference, the full policies published on our website will apply.

ORDERING AND PAYMENT

1. HOW CAN I PLACE AN ORDER?

Orders can be placed directly through www.fendimart.com.sg.

Select your product, add it to your cart, and complete payment through the secure checkout.

2. WHAT PAYMENT METHODS ARE AVAILABLE?

Available payment methods will be displayed during checkout. Payment must be successfully received or authorised before an order can be processed.

3. CAN I CANCEL MY ORDER?

You may request cancellation before your order has been fulfilled.

Please contact us as soon as possible. Once an order has been fulfilled, dispatched, or placed in the self-collection box, cancellation may no longer be available.

Any return request after fulfilment will be handled according to our Return and Refund Policy.

4. WHAT DOES “PRE-ORDER” MEAN?

A product marked “Pre-Order” is not immediately available for delivery or collection.

Estimated arrival or delivery times will be stated on the product page where available. These dates are estimates and may change due to supplier, manufacturing, customs, or transportation delays.

We will contact you if there is a significant delay or if we are unable to supply the product.

SHIPPING AND DELIVERY

5. WHERE DOES FENDIMART DELIVER?

We currently deliver within Singapore only.

6. HOW LONG DOES ORDER PROCESSING TAKE?

Orders are normally processed within one to two working days after payment confirmation.

Working days exclude weekends and public holidays.

7. HOW LONG DOES DELIVERY TAKE?

Delivery normally takes an estimated two to five working days after dispatch.

Delivery times are estimates and may vary during peak periods, public holidays, severe weather, or courier disruptions.

8. HOW MUCH IS DELIVERY?

Any applicable delivery fee will be displayed during checkout before payment.

Free-delivery offers apply only when shown on the Site or during checkout.

9. HOW CAN I TRACK MY ORDER?

Tracking information will be provided after dispatch when tracking is available from the appointed delivery provider.

Please allow some time for the tracking status to be updated by the courier.

10. WHAT HAPPENS IF MY DELIVERY IS DELAYED?

Please contact us if your order has not arrived within the expected period.

We will assist in checking the delivery status with the courier. Courier delays outside our reasonable control may require additional delivery time.

SELF-COLLECTION

11. IS SELF-COLLECTION AVAILABLE?

Yes. Self-collection is available by appointment only.

Your order must be confirmed and prepared before collection.

12. WHERE DO I COLLECT MY ORDER?

Approved orders will be placed in the designated collection box outside our unit.

The exact collection location, date, time, and instructions will be provided after your appointment has been confirmed.

13. CAN I WALK IN WITHOUT AN APPOINTMENT?

No. Walk-in collection is not available.

Please do not visit without a confirmed appointment and collection instructions.

RETURNS, REFUNDS, AND EXCHANGES

14. WHAT IS THE RETURN PERIOD?

Eligible return requests must be submitted within seven days from the date of delivery or self-collection.

Items must generally be:

• Unused and uninstalled

• In their original condition

• Returned with the original packaging and accessories

• Accompanied by proof of purchase

All returns remain subject to our full Return and Refund Policy.

15. HOW DO I REQUEST A RETURN OR REFUND?

• Your order number

• Product name

• Reason for the request

• Clear photographs or video showing the item and issue

Our team will review your request and provide further instructions.

Please do not send or leave an item without receiving approval first.

16. WHAT IF I RECEIVE A DEFECTIVE, DAMAGED, OR INCORRECT ITEM?

Please provide your order number together with clear photographs or video showing the item, packaging, and reported issue.

We will review the case and provide an appropriate solution, which may include a replacement, exchange, or refund, subject to inspection, stock availability, our policies, and applicable law.

17. WHO PAYS FOR RETURN DELIVERY?

Customers are generally responsible for return-delivery costs unless the return is due to an item confirmed by us to be defective, damaged upon receipt, or incorrectly supplied.

Original delivery charges are generally non-refundable unless otherwise required by applicable law.

18. HOW LONG DOES A REFUND TAKE?

Approved refunds are normally processed within three to five business days after we receive and inspect the returned item.

Your bank or payment provider may require additional time to reflect the refund in your account.

19. ARE EXCHANGES AVAILABLE?

A one-for-one exchange may be offered for a confirmed defective item, subject to inspection and stock availability.

If the same product is unavailable, we will discuss an appropriate alternative or refund with you.

WARRANTY

20. DO ALL PRODUCTS INCLUDE A WARRANTY?

No. Warranty applies only to selected products.

The applicable warranty period and coverage will be stated on the product page or supporting warranty information.

21. WHAT DOES THE WARRANTY COVER?

Warranty generally covers eligible manufacturing defects during the stated warranty period.

22. WHAT IS NOT COVERED BY WARRANTY?

Warranty generally does not cover:

• Normal wear and tear

• Misuse or improper handling

• Improper installation

• Accidental or physical damage

• Water or moisture damage

• Unauthorised repairs or modifications

• Failure to follow product instructions or safety information

Final warranty eligibility remains subject to inspection and the applicable product warranty terms.

23. HOW DO I SUBMIT A WARRANTY CLAIM?

• Your order number or proof of purchase

• Product name and model

• Description of the problem

• Clear photographs or video showing the defect

The product may need to be returned for inspection before the claim can be approved.

PRODUCT INFORMATION

24. WILL THE PRODUCT LOOK EXACTLY LIKE THE WEBSITE IMAGE?

We make reasonable efforts to display product information and images accurately.

Actual colours, packaging, labels, or appearance may vary slightly due to lighting, screen settings, manufacturing batches, supplier updates, or product improvements.

25. ARE HEALTH OR WELLNESS PRODUCT DESCRIPTIONS MEDICAL ADVICE?

No. Health, wellness, herbal, personal-care, and training product information is provided for general product-information purposes only.

It is not medical advice and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual results may vary.

Please consult a qualified healthcare professional if you have a medical condition, allergies, are pregnant, or are taking medication.

PRIVACY AND SECURITY

26. HOW IS MY PERSONAL INFORMATION USED?

Customer information may be used to:

• Process and deliver orders

• Arrange self-collection

• Process payments

• Provide customer support

• Handle returns and warranty claims

• Maintain website security and prevent fraud

We do not sell or rent customers’ personal data.

Where necessary, information may be shared with service providers such as Shopify, payment processors, delivery providers, and technology providers to operate the website and fulfil orders.

Please refer to our full Privacy Policy for more information.

CONTACT FENDIMART

27. HOW CAN I CONTACT FENDIMART?

Fendimart Enterprise

UEN: 53394197X

Email: afendi@fendimart.com.sg

WhatsApp / Tel: +65 8405 9090

Website: www.fendimart.com.sg