Privacy policy
PRIVACY POLICY
Last Updated: 20 September 2026
1. ABOUT THIS PRIVACY POLICY
This Privacy Policy explains how Fendimart Enterprise (UEN: 53394197X) (“Fendimart”, “we”, “us”, or “our”) collects, uses, discloses, stores, and protects personal data when you visit, create an account, make a purchase, request customer support, or otherwise communicate with us through www.fendimart.com.sg (the “Site”).
By using the Site and our services, you acknowledge that you have read this Privacy Policy.
2. PERSONAL DATA WE COLLECT
Depending on how you interact with us, we may collect:
• Your name, email address, and telephone number
• Your billing, shipping, and self-collection information
• Account details and preferences, if you create an account
• Order, transaction, return, refund, and warranty information
• Payment-related information processed through authorised payment providers
• Messages, enquiries, photographs, videos, or other information you provide when contacting us
• Device information, IP address, browser type, and website usage information
• Cookie information and information used for website security, fraud prevention, and performance analysis
We may collect this information directly from you, automatically through the Site, or from service providers involved in processing your website order.
Fendimart Enterprise does not directly store complete payment card details on its own servers.
3. HOW WE USE PERSONAL DATA
We may collect, use, or disclose personal data for the following purposes:
• Processing payments, purchases, and website orders
• Arranging delivery or self-collection
• Creating and managing customer accounts
• Communicating with you about your order or enquiry
• Providing customer support
• Processing returns, refunds, exchanges, and warranty claims
• Preventing fraud, unauthorised transactions, and misuse of the Site
• Maintaining the security and proper operation of the Site
• Improving our products, website, and customer experience
• Performing business analysis and maintaining accounting, transaction, and warranty records
• Complying with applicable laws, regulations, legal processes, and regulatory requirements
• Sending marketing communications where you have provided consent or where otherwise permitted by law
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided or contacting us.
We do not sell or rent your personal data.
4. CONSENT AND WITHDRAWAL OF CONSENT
Where consent is required, we will collect, use, or disclose your personal data only for purposes that have been notified to you or as otherwise permitted or required by applicable law.
You may withdraw your consent by contacting us using the details provided below.
Withdrawal of consent will not affect any collection, use, or disclosure that took place before the withdrawal. Depending on the nature of your request, withdrawing consent may affect our ability to process an order, provide customer support, or continue providing certain services.
5. SHARING OF PERSONAL DATA
Where reasonably necessary, we may share personal data with trusted service providers, including:
• Shopify, which provides our e-commerce platform
• Payment processing providers
• Delivery and logistics providers
• Website hosting, technology, analytics, and security providers
• Accounting, legal, and other professional advisers
• Government agencies, regulators, courts, or law-enforcement authorities where required or permitted by law
These parties may process personal data only as necessary to provide their services, operate our business, protect legitimate interests, or comply with legal obligations.
6. TRANSFERS OUTSIDE SINGAPORE
Some service providers may process or store personal data outside Singapore.
Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that it receives a standard of protection comparable to the protection required under applicable Singapore data-protection laws.
7. COOKIES AND SIMILAR TECHNOLOGIES
The Site may use cookies and similar technologies to:
• Enable essential website and shopping-cart functions
• Remember customer preferences
• Maintain website security and prevent fraud
• Analyse website traffic and performance
• Improve the Site and customer experience
You may manage or disable cookies through your browser settings. However, disabling certain cookies may prevent some parts of the Site from functioning correctly.
8. DATA SECURITY
We take reasonable administrative, technical, and organisational measures to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, loss, or disposal.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. DATA RETENTION
We retain personal data only for as long as reasonably necessary to:
• Process and fulfil orders
• Provide customer service and warranty support
• Maintain transaction, business, and accounting records
• Resolve disputes and prevent fraud
• Comply with applicable legal and regulatory obligations
When personal data is no longer required for business or legal purposes, we will take reasonable steps to delete, anonymise, or otherwise cease retaining it.
10. ACCURACY OF PERSONAL DATA
We take reasonable steps to ensure that personal data used or disclosed by us is accurate and complete where it is likely to affect you.
Please contact us if your personal information changes or if you believe that the information we hold is inaccurate.
11. ACCESS, CORRECTION, AND PRIVACY REQUESTS
Subject to applicable Singapore laws and permitted exceptions, you may contact us to:
• Request access to personal data that we hold about you
• Request correction of inaccurate or incomplete personal data
• Withdraw consent where applicable
• Ask questions about how your personal data is handled
• Submit a privacy-related complaint
We may need to verify your identity before processing a request.
12. CHILDREN’S PERSONAL DATA
Our products and services are not specifically directed at children.
We do not knowingly collect personal data from children without appropriate consent where such consent is required by applicable law.
If we become aware that personal data was collected from a child without the required consent, we will take reasonable steps to delete it.
13. THIRD-PARTY SERVICES AND LINKS
The Site may use or contain links to third-party services. These third parties may have their own privacy policies and data-handling practices.
Fendimart Enterprise is not responsible for the privacy practices, security, or content of third-party services that we do not control.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or privacy practices.
The latest version will be published on this page with an updated “Last Updated” date.
15. CONTACT US
For questions, access or correction requests, withdrawal of consent, or complaints relating to this Privacy Policy or your personal data, please contact:
Data Protection Contact
Fendimart Enterprise
UEN: 53394197X
Email: admin@fendimart.com.sg
WhatsApp / Tel: +65 8405 9090
Website: www.fendimart.com.sg