Refund policy
FENDIMART ENTERPRISE
RETURN, REFUND & WARRANTY POLICY
Last Updated: 20 September 2026
1. OVERVIEW
Fendimart Enterprise aims to provide customers with a fair and straightforward return process.
This policy applies only to orders placed through www.fendimart.com.sg, including website orders selected for delivery or self-collection within Singapore.
2. SEVEN-DAY RETURN REQUEST
For change-of-mind returns, customers must contact Fendimart within 7 calendar days from the date of delivery or self-collection.
To qualify for a return, the item must be:
- Unused, unworn and uninstalled
- In its original condition and packaging
- Complete with all accessories, manuals, tags and free gifts
- Accompanied by the order number, receipt or proof of purchase
All returns require prior approval from Fendimart. Items returned or left at our collection point without prior approval will not be accepted.
3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after receiving it.
If an item arrives damaged, defective or different from what was ordered, contact us as soon as reasonably possible.
Please provide:
- Your order number
- Product name
- A clear description of the issue
- Clear photographs or videos where applicable
After assessment, Fendimart may offer an appropriate solution such as repair, replacement, price reduction or refund, depending on the circumstances and product availability.
The seven-day change-of-mind return period does not limit any rights available to customers under applicable Singapore consumer law.
4. ITEMS NOT ELIGIBLE FOR CHANGE-OF-MIND RETURNS
Change-of-mind returns will not normally be accepted for:
- Opened or unsealed supplements, personal-care, hygiene or consumable products
- Items that have been used, worn, installed, modified or damaged
- Items with missing packaging, parts, accessories, manuals or free gifts
- Custom-made or specially sourced items clearly marked as non-returnable before purchase
- Clearance or final-sale items clearly identified before purchase
These exclusions do not apply where an item is defective, incorrectly supplied or where a remedy is required under applicable Singapore consumer law.
5. HOW TO REQUEST A RETURN
Contact Fendimart before returning any item:
WhatsApp: +65 8405 9090
Email: admin@fendimart.com.sg
Please provide your order number, product name, reason for the return and clear photographs or videos where applicable.
If the return is approved, return or drop-off instructions will be provided privately.
All returns and drop-offs are strictly by prior arrangement or appointment. Do not send or leave any item without receiving confirmation from Fendimart.
6. RETURN COSTS
For approved change-of-mind returns, the customer is responsible for the return delivery cost. Original delivery charges are non-refundable.
For damaged, defective or incorrectly supplied items, the appropriate return arrangement will be provided after assessment.
7. REFUNDS
Approved refunds will be processed after the returned item has been received and inspected.
Fendimart will normally process an approved refund within 3–5 business days using the original payment method.
Banks and payment providers may require additional processing time before the refunded amount appears in the customer’s account.
8. EXCHANGES
Approved exchanges are subject to stock availability.
If the same item is unavailable, Fendimart may offer another suitable solution after discussing the available options with the customer.
9. PRODUCT WARRANTY
Only products expressly sold with a warranty are covered.
The applicable warranty duration and conditions will be stated on the product page, invoice, receipt or warranty documentation.
Proof of purchase and warranty registration may be required.
Warranty coverage does not normally include damage caused by:
- Misuse or improper handling
- Accidents or impact damage
- Improper installation
- Unauthorised repairs or modifications
- Normal wear and tear
- Failure to follow the product instructions
Product warranties do not limit any rights available under applicable Singapore consumer law.
10. ORDER CANCELLATIONS
Cancellation requests must be made before an order is fulfilled or dispatched.
Once an order has been fulfilled or dispatched, the applicable return process stated in this policy will apply.
11. CONTACT US
For return, refund or warranty enquiries:
Fendimart Enterprise
WhatsApp: +65 8405 9090
Email: admin@fendimart.com.sg
Website: www.fendimart.com.sg